Employee Spotlight: Claudette Patterson

A native of Dalton, Georgia, Claudette Patterson came to Maxwell Roofing & Sheet Metal, Inc. after working for a general contractor, bringing with her a wealth of industry knowledge and a positive spirit. Claudette loves to help others—a quality that shows in her work every day. 

Current Role

As a project manager, Claudette spends her time liaising with superintendents, construction managers, and leadership. She aligns her team’s efforts, helping them to stay connected throughout each job. Claudette believes that communication is what helps bring the team together, as she says, “I know that when everyone is working toward a common goal, projects remain on schedule and within budget, without sacrificing quality.” Through her work, Claudette illustrates that she is dedicated to Maxwell’s clients, providing them with the outstanding service they expect out of every job. 

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out

It only took one year in her role for Claudette to be affirmed that she truly loves being a part of the Maxwell family. “We are a family, not a payroll ID number. This is an amazing company that values the opinions of the people on this team—and the whole company is a team.” She also enjoys the quality of our work and the overall company culture. “Maxwell is fair, honest, and you really want to work hard for the common goal because you are valued. That’s the bottom line.”

Personal

When she’s not in the office, you’ll find Claudette spending time with her four rescued bulldogs. She also serves as a deacon at her church, enjoys any opportunity to be at the beach, and, one day, she hopes to travel to Ireland to explore the Emerald Isle.

Employee Spotlight: Matt Matthews

A Hendersonville, Tennessee native, Matt Matthews holds a Master’s in Accounting from the University of Tennessee, Knoxville. He brings a wealth of knowledge to Maxwell Roofing & Sheet Metal, Inc., as he has a 17-year background as a controller and financial analyst in the construction, transportation, and risk management industries. Matt joined our team in 2019 as our Controller after looking to join a small, family-owned business. 

Current Role

Matt serves as the Controller, meaning that he works within the accounting team to monitor income and expenses, ensuring that all appropriate parties are paid. As part of the three-person accounting department, Matt primarily works with internal customers, including the company officers, project managers, estimators, and staff.

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out

Matt enjoys working as part of a team that knows how to get the job done, while taking the unexpected in stride. “Everyone within the company has a positive attitude and is willing to roll up their sleeves to get the job done,” he says. With experience in corporate environments, Matt sought out this position because he was ready to join a team with a small-business culture. He’s found that friendly atmosphere here on the Maxwell Roofing team.

Personal

When he’s not in the office, you will find Matt watching sports, coaching his son’s travel baseball team, and finding the best seafood restaurants on the beach. He loves spending time with his wife, Kim, and his 14-year-old son, Harrison, and their family dog, Bo.

Employee Spotlight: Martha Walden

Martha Walden grew up in Mobile, Alabama, where she graduated from 20th Century College with a major in Business Administration. She came to Maxwell Roofing & Sheet Metal, Inc. with an extensive and well-rounded background in accounting, having worked accounting roles in the manufacturing, treasury, restaurant, and property management industries. Martha joined the Maxwell Roofing team 8 years ago as Accounts Payable Manager, and she has loved her time with the company. 

Current Role

As Accounts Payable Manager, Martha’s days in the office are always exciting. She not only handles the payables function but also acts as a liaison for the service and construction departments. “I can plan my day, but it never goes as planned,” she says. Her versatile role keeps her work interesting and presents new challenges daily.  

Martha works with a team of three. Her team’s external clients are suppliers who provide materials or services. The team’s internal clients are officers, project managers, estimators, and superintendents. 

Her main focus is to clearly understand each of her team member’s roles and how they work together to reach their goals. By providing her team with a platform to ask questions, offer new ideas, and talk openly about opportunities for improvement, Martha creates a collaborative environment.  

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out

 Martha’s passion for her job stems from her excellent contributions to her team. She says, “The one thing I love about Maxwell is having the ability to use my talent in such a way that, at the end of the day, I feel very confident about my contribution.” As she has always loved working with numbers, Martha knows that accounting is her niche. Her penchant for numbers led her to this career, but it’s Maxwell’s culture and team collaboration that keeps her with us. 

Personal

When she’s not in the office, you’ll find Martha in the kitchen, at a fresh seafood restaurant, or traveling. She adores cooking for her family—her husband, three daughters, five grandchildren, and her mother, who recently turned 100 years old. Once she retires, Martha has set her sights on traveling the world—especially to her favorite city, Dubai.

Employee Spotlight: Jon Carpenter

Background:

A very proud “cheese head” (in his own words), Jon Carpenter grew up in Milwaukee, Wisconsin before eventually making his way to Music City. As a graduate of Grace Christian University in Grand Rapids, Michigan, Jon holds a Bachelor of Science degree in Digital Media Production. After college, Jon applied his education and natural skill set to the retail technical service industry for nearly five years. Growing up in a family business himself, Jon gained a valuable work ethic in customer service by answering phones, confirming appointments, and maintaining the buildings and property of several offices for his father’s chiropractic practice in Milwaukee. In early 2017, as life circumstances found him freshly planted in Nashville, Jon took on the newly-developed full-time role as Formwell Account Manager, working directly with customers outside Maxwell Roofing to service sheet metal sales.

Current Role:

In his current role as Formwell Account Manager, an average day for Jon can involve receiving pricing requests, orders or inquiries from customers, organizing and creating customer drawings, creating materials lists, and more. Jon is also responsible for obtaining current pricing on materials and finding the best prices to pass on to Formwell’s customers, while creating estimates for products and responding to any of the customers’ changes in design or last minute requests. Jon explains, “Formwell is a smaller part of Maxwell Roofing, which allows us to be able to react to changes on a jobsite during the week and sometimes even the day of.”

As for Formwell’s team dynamic, Jon says, “Our Formwell team is small and highly-skilled in the many areas that sheet metal fabrication requires. We are dedicated to precision and ready to knock out any job, large or small. Our shop foreman, Carl Rand, is detail-oriented and works well with our superintendents and our fabricators to make sure the drawings are correct and the final product is up to spec. When other folks don’t know how to build something, our team can usually figure it out.”

Jon and the Formwell team work closely with other trades, including masons, green roofers, landscapers, roofing contractors, and building maintenance companies. “We also have a few customers unique to Music City, such as light and staging companies, tour coach leasing companies, and even custom guitar builders,” adds Jon. As for what makes his department special, Jon says, “Being focused solely on metal is pretty unique. Specializing in sheet metal fabrication allows the superintendents in our roofing department and our customers to focus on other things. They can put their trust in us and be confident our metal is ready to install.”

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out:

As a Maxwell Roofing employee, Jon appreciates that team members make sure that all work is done right. He explains, “Planning out a job is half the battle, as well as making sure the moving parts can navigate problems as they arise. Maxwell employees know that good work is worth the time it takes.” Jon also takes pride in Maxwell’s craftsmanship. “When I see a stack of parts in the workshop and they are all uniform and made just right, it’s great to know that we made those parts. I like seeing our products fitting our customer needs and helping them solve a problem,” affirms Jon.

Formwell has been behind some of the biggest projects in Nashville (i.e. the flashing behind all the stone installed at the new Tennessee State Museum and the edge metal around the green roof on the Music City Center), though it often gets covered up and put out of sight. Jon loves that those customers come back to Maxwell Roofing again and again, as they keep making quality products.

Personal:

Outside of his Formwell duties, Jon enjoys cycling, XC skiing, camping, and woodworking. Jon lives on a farm just outside of Nashville with his wife Rachel and their Great Pyrenees Branch, who’s supposed to be a guard dog but loves meeting new people a little too much to fulfill those duties. As for Jon’s personal goals or dreams, he puts having a thriving family and business at the top. Among Jon’s favorite places includes Lake Superior in every season. He explains, “Lake Superior is always crisp and cool. The distinct and varying shorelines running between Minnesota, Wisconsin, and Michigan were a constant for me growing up. Almost anywhere along its banks will make you stop and watch it for a while.

Employee Spotlight: John Maxwell

The popular phrase, “never say never,” is something John Maxwell understands well. With no intentions of ever working in the family business, Maxwell Roofing & Sheet Metal, Inc.’s president now proudly carries the torch of his family’s business legacy in Middle Tennessee, Southern Kentucky, and Northern Alabama. John’s father, Ken Maxwell, a decorated B-17 Bomber Squadron Commander, started the business as Maxwell-Webster Roofing in 1956 as a Nashville branch of the company he worked for in Knoxville. In 1963, Ken bought the Nashville branch from the former owners and established Maxwell Roofing & Sheet Metal, Inc.

Before graduating from Tennessee Technology University in 1976 with a degree in electrical engineering, John worked for the family business during his summer breaks in various roles from helping in the business office to assisting estimators and project managers. Upon graduation, John found himself diving in full-time at Maxwell Roofing & Sheet Metal, Inc., where he has served for the past 42 years.

From his beginnings as an estimator trainee, John never imagined how his career would evolve during the next six years. In 1982, John’s father fell off a roof, landing on his head and injuring him extensively. Though he recovered substantially, Ken couldn’t continue managing the company, and John took on a general manager role to keep things moving along for Maxwell Roofing & Sheet Metal, Inc. In 1986, John formally became the company president and majority stockholder.

“The 80s were tough for Maxwell Roofing & Sheet Metal, Inc.,” says John. “With the generational shift in leadership and a compilation of industry changes, we muddled through,” he added. As the commercial roofing industry had been dominated by the old “built-up” tar and gravel style roof, technology gave way to single-ply roofing during the 1980s. The 1990s were more stable for Maxwell Roofing & Sheet Metal, Inc., as single-ply roofing gained popularity, and the company was tuned into the growing trend. “The 90s were a decade of growth for Maxwell. We consolidated the company and entered a season of expansion,” affirms John.

In 1993, John hired his brother, Dan, to join the company from the automotive industry as parts/tools designer. Dan is still here today and is one of the owners of the company. In 1997, another stockholder, Keith Stiles, joined Maxwell Roofing & Sheet Metal, Inc. with a reputable roofing background in Arkansas. “The three of us have been growing the business ever since,” says John. Maxwell Roofing & Sheet Metal, Inc. has been operating in the same industry and geography, using evolving technologies and practices, to serve the same market for more than 60 years.

“If you’re in an industry that values reliability, it’s hard to look past longevity,” says John. “When somebody has been doing the same thing we’ve been doing for as long as we’ve been doing it, it suggests we’re doing something right,” he affirms. In 2010, Maxwell Roofing & Sheet Metal, Inc. started a small office in Huntsville, Alabama, where it continues to grow. John explains, “We wanted to bring the same stability and reliability we are committed to in Middle Tennessee and Southern Kentucky into the North Alabama region, and it has proven to be a good decision.”

Today, John is proud that two of his own children, Kathleen and David, have been involved in the family business for several years and that they will carry the business forward to a new generation. “Seeing my children step in and serve in such leadership capacities truly shows our family commitment to the business and the commercial roofing industry,” says John.

Current Role:

As the company president, John’s current role is significantly different than it was at first. “For most of my career, I wasn’t truly a company president. I was more of an operating manager who was involved in business tasks such as sales, project management, general management, and more,” says John. Only in the last few years has John backed away from most of the daily business operations. As he prepares to pass the baton, his main goal is to make sure things run more smoothly than when he took over. “It is now necessary for me to remove myself from being a part of every small company detail. Maxwell Roofing & Sheet Metal, Inc.’s growth has lended to the need for a true president who oversees the company’s vision,” says John.

John now has five direct reports and around 75 employees who handle the day-to-day operations, and he tries to be a resource for anything they might need. “I love testifying to our company’s capabilities to current and potential clients who want to know we are both capable and reliable. I get involved in strategic accounts and am still involved in overall administration,” he adds.

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out:

“If you look at what we’ve done rather than just what we say, you’ll see who we truly are,” says John. Maxwell Roofing & Sheet Metal, Inc. has been on the same street in Nashville for 62 years. They’ve been considered as a tier-one roofing company and are leaders in the market not by their acclamation but by their results. John explains, “The real competition (the ones who are truly ‘in the business’) does what it takes to be ‘in the business.’ The others are just imitators.” One of Maxwell Roofing & Sheet Metal, Inc.’s core values is professionalism, which is evident to our customers. “Keith told one of our employees once, ‘This is how I feed my family.’ Our work is thatserious, and such a statement is the mark of a professional. The professional takes the challenges of life seriously. The amateur tries everything but doesn’t plant and dedicate his or her life to the vocation. Professionalism requires a high level of confidence. People who want to do business with us do so because we take our work seriously and are confident in our abilities and service,” affirms John.

Personal:

A true Middle Tennessean, John grew up in Nashville, Tennessee, attending the Saint Henry School and Father Ryan High School. Beyond the office, John a genuine family man. John and his wife, Betty Ann, have been married since 1977 and just recently celebrated their 41st wedding anniversary. Together, John and Betty Ann have four children—David, Sarah, Rachel, and Kathleen. They have two grandchildren, Henry and Gilbert, both David’s sons. On occasion, you can find John golfing or exploring the outdoors at Percy Warner Park (which he’s been doing since age 5).