Client Spotlight: Journey Design Company

Exceeding customers’ expectations in the commercial, industrial, and residential markets

Journey Design Company is a licensed general contractor in Tennessee. Serving the commercial, industrial, and residential markets, the company is a two-person operation built on quality values. Allen Jenkins, President of Journey Design Company, started the company with his wife more than a year ago, with their sights set on developing a customer-focused organization. 

A licensed mechanical engineer, Jenkins has been working with architects and contractors across the nation to install various equipment for the last 18 years. He and his wife finally decided that the next step was to obtain a general contractor’s license to provide turnkey installations.

The Opportunity 

As Jenkins found himself needing commercial roofing services, he asked around for the best roofing company in the area. A friend referred him to Maxwell Roofing & Sheet Metal, Inc., prompting him to reach out. One year later, Journey Design Company is still a Maxwell customer. When asked what made Jenkins continue with our services, he replied, “They did a good job on the first project, so we kept coming back.” What more could you ask for? 

The Solution

Maxwell Roofing provides Journey Design Company with sheet metal curbs and complete roofing services. Jenkins appreciates the Maxwell team’s responsiveness and professionalism the most. “They respond quickly to quote requests, provide good communication throughout a project, and execute professionally,” he says. We hope to provide our “reliable and quality” service to Jenkins’ company for years to come.

Client Spotlight: Brentwood Baptist Church

A community of believers in Brentwood, Tennessee, who engage the whole person with the whole gospel of Jesus Christ anywhere, anytime, with anybody.

The Client

Approaching its 50th anniversary, Brentwood Baptist Church believes that to know where you’re going, it helps to know where you’ve been. Since its establishment in 1969, the church has seen God do many exciting things within its church body and throughout the community. Among the many inspiring and significant moves of God Brentwood Baptist Church has witnessed is its growth through seven regional campuses through the Middle Tennessee Initiative. With more growth in sight and a church multiplication mission to establish 100 healthy congregations in Middle Tennessee and beyond, the church body and leadership is enthusiastic to see what God will do in the future.

Brentwood Baptist Church currently employs around 120 staff members, including lead pastor, Mike Glenn, who’s been in his role since 1991. Under Glenn’s leadership, the church has grown to a membership of over 10,000. Many things make Brentwood Baptist Church unique, such as its well-known reputation of being a multi-site, multi-cultural congregation that includes the Brentwood Baptist Deaf Church, the Brentwood Baptist Chinese Church, the Brentwood Baptist Hispanic Ministry, as well as its seven regional campuses—Brentwood Baptist Church (central campus in Brentwood), The Church at Avenue South, The Church at Station Hill, The Church at West Franklin, The Church at Woodbine, The Church at Lockeland Springs, and The Church at Nolensville.

The Opportunity

As Brentwood Baptist Church prepared for its Lockeland Springs campus merger, they called upon Maxwell Roofing & Sheet Metal, Inc. for a roofing repair and maintenance quote, which then led to them calling upon the Maxwell Roofing team for some additional general repair work. “Because of Maxwell Roofing & Sheet Metal, Inc.’s timeliness and the inviting relational experience with their company representatives, we quickly liked our service experience, and their team did what they said they would do,” says Eric Pogue, Project Manager at Brentwood Baptist Church. “With Maxwell Roofing & Sheet Metal Inc.’s trusted reputation and commitment to Middle Tennessee, they were a perfect match for our Middle Tennessee Initiative, which has brought additional facility maintenance and roofing service needs for our regional campuses,” Pogue adds.

Brentwood Baptist needed great working relationships and a company who could be readily available as they add new campuses and maintain current ones. Pogue explains, “We want a roofing partner we can depend on. You can only hope the first phone call will be the only call you have to make when it comes to emergency repairs or leaks. Maxwell Roofing & Sheet Metal, Inc. has met and exceeded those expectations for us.”

“Since 2015, Brentwood Baptist Church and Maxwell Roofing & Sheet Metal, Inc. has maintained a partnership, with Maxwell’s team providing the church services ranging from entire roof replacements to preventative maintenance to service calls for leaks or additions and more. Maxwell’s team has serviced all our campuses in some form or fashion. They are accessible, dependable, and personable, which speaks to their high-quality of work,” says Pogue.

The Solution

What makes the relationship with Maxwell Roofing & Sheet Metal so good for Brentwood Baptist Church? Pogue says it’s the genuine working relationship. “I’ve been to several of Maxwell Roofing & Sheet Metal, Inc.’s functions, and the Maxwell family (John, Kathleen, and David) and team genuinely care about their customers,” affirms Pogue. Brentwood Baptist Church has seen their facilities continue to improve because of the Maxwell Roofing team’s commitment to protect the envelope of its buildings. “It doesn’t matter the amount of work we do inside if we can’t protect it from the outside,” says Pogue.

For other businesses or organizations considering Maxwell Roofing & Sheet Metal, Inc.’s services, Pogue suggests giving them the opportunity to provide a quote or perform a service. “The Maxwell difference is very evident once you engage with them,” says Pogue. He also appreciates that Maxwell Roofing & Sheet Metal, Inc. is a family-owned company with a strong legacy, which is not something you can always find in the Nashville area. Pogue explains, “Several other roofing companies let us down, didn’t follow up, and required repeat phone calls. Maxwell Roofing & Sheet Metal, Inc.’s service aspect is second to none. We weeded out the “no-nonsense” and are proud to now engage with a vendor like Maxwell, who meets our needs in the best ways and with the highest quality.”

Client Spotlight: John Blue Realty

North Alabama’s Commercial Real Estate Leader and Developer of Choice

The Client

Founded in 2000 by CEO and President John D. Blue and his son and CFO, John W. Blue, John Blue Realty serves Huntsville, Alabama and the entire North Alabama region as a respected leader in leasing, real estate development and construction, property management, and asset management. Headquartered in Huntsville, John Blue Realty is proud to be a full-service commercial real estate brokerage company that offers a complete approach to commercial real estate, including its development division, Blue Development.

As a trusted and respected family company, John D. Blue opened the business after more than 40 years of experience in the real estate industry. Eighteen years later, John Blue Realty employs a team of 10 professionals and serves a broad range of clients, including commercial buyers, sellers, investors, and tenants looking for new office, retail, and warehouse space. Additionally, John Blue Realty assists current tenants who want to purchase or build their own buildings. As for a typical day at John Blue Realty, “We always have new projects under development, new property searches for buyers, showings of listings, and maintaining our property management holdings,” says Tamara French, who handles Commercial Real Estate, Sales/Leasing, and Property Management at the company.

The Opportunity

John Blue Realty first discovered Maxwell Roofing & Sheet Metal after multiple negative experiences with several other roofing companies. “From working with local roofing vendors to companies in Atlanta and Birmingham, we were getting discouraged until a friendly competitor recommended Maxwell Roofing & Sheet Metal to us. We have been greatly impressed by their service and maintenance response ever since,” affirms French. Maxwell Roofing & Sheet Metal has been providing service to John Blue Realty for two years now, including total roof replacements to leak repairs.

“What made our experience so much better with Maxwell Roofing & Sheet Metal versus other companies is their excellent photo reports of problems they find and fix. If larger repairs are necessary, they also prepare a detailed photo report, along with their recommended solutions and quotes. For us, that is perfection,” says French. These photo completion reports can be shared with John Blue Realty’s tenants to show what the problem was and that it is fixed. As tenants often never hear back from landlords to know if a problem is fixed, French says this is major customer service differentiator for Maxwell Roofing & Sheet Metal.

The Solution

What makes John Blue Realty’s relationship with Maxwell Roofing & Sheet Metal so good? French can’t say enough good things about the Maxwell Roofing & Sheet Metal team’s intentional approach to customer service and communicating with clients and their tenants about service issues and repair completions. “Maxwell Roofing & Sheet Metal’s relational service approach has only made the daily workflow of John Blue Realty more efficient and seamless,” says French. For other businesses considering Maxwell Roofing & Sheet Metal’s services, French encourages reaching out and learning for yourself how Maxwell Roofing & Sheet Metal will help you focus on your business, as they offer quality service and a peace of mind in knowing that the job will be done right and on time.