5 Ways Maxwell Roofing Goes Above and Beyond for Customers

At Maxwell Roofing & Sheet Metal, we value our commercial roofing customers above all else. Our business isn’t just about building and maintaining roofs; we also work to ensure that our clients enjoy working with us and get the most out of our commercial roofing services. Here are just a few of the ways that we strive to go above and beyond for our customers.

1) Response Time

When you have a roofing emergency, you need immediate action. At Maxwell Roofing & Sheet Metal, we pride ourselves on our quick customer response time. By working with Maxwell, facility managers know that their building will always be a priority, especially when there is a leak or storm damage. And our clients notice the difference. Terry LeTourneau, facilities manager for JLL-Mars says:

“Maxwell Roofing’s response time is always impressive. Even when it’s raining, we can always count on them to be here, especially if there is ever an emergency that is impacting our ability to do business.”

2) Thoroughness

Many roofing companies only do the work they are contracted for and move on. At Maxwell, our team evaluates every aspect of your roof. We keep track of maintenance schedules, repair forecasting, and potential warranty issues to free up time for facility managers. We want to ensure that every building owner gets the best performance out of their commercial roof. Maxwell specializes in comprehensive maintenance plans, like the one we developed for the Ensworth School in Nashville. Greg Victor, Director of Facilities for Enworth School, explains:

“It’s better to know any potential roofing problems or needs upfront than have surprises throughout the year. The team at Maxwell Roofing has done a wonderful job, from assessment to construction to service.”

3) Care for our Community

For nearly 70 years, Maxwell has been a dedicated roofing partner for businesses across middle Tennessee. Our employees are a part of the communities they live in and want to deliver quality service to their neighbors. Maxwell team members genuinely care for the businesses and clients they work with, which shows in every aspect of their work.

4) Reliability

When the staff at Brentwood Baptist Church needed a roof repair and maintenance estimate, they reached out to several roofing companies for help. When Pogue called Maxwell, the team responded quickly with an estimate and delivered the work in full and on time. The church’s Project Manager, Eric Pogue, explained why Brentwood Baptist chose Maxwell:

“Several other roofing companies let us down, didn’t follow up, and required repeat phone calls. We wanted a roofing partner we could depend on. We always hoped the first phone call would be the only call we would have to make when it comes to emergency repairs or leaks. Maxwell Roofing & Sheet Metal, Inc. has met and exceeded those expectations for us.”

5) Quality

While Maxwell Roofing may not be the lowest-cost roofing company in the business, our work has exceptionally high value. Maxwell customers can expect to get more for their money with commercial roofing services that help extend the life of their roof, protect their property investments, and save money over time.

If you’re ready to get started with a new roofing project, contact Maxwell Roofing & Sheet Metal today. Our exceptional service team is available to answer your questions and help get your project underway.

How to Make Your Commercial Roofing Partner an Extension of Your Team

Roofing doesn’t stop once construction is done. Just as a roof is an integral part of a commercial building, a commercial roofing partner should be a key part of a company’s facility management team. Caring for a major investment like a commercial roof requires a diligent partner. Here are a few ways that you can make your roofing partner an extension of your team.

1. Get roof monitoring through Maxwell Monitors.

Sometimes, facility managers just need eyes on their building. If a building is unoccupied or far away from the office, it may not always be getting the attention it needs. Maxwell Monitors offers companies a hassle-free way to monitor their building’s condition. The program can scale based on a company’s needs. Maxwell Roofing can provide something as small as an inspection checklist for a security guard all the way up to a full-scale inspection program.

2. Schedule regular inspections.

Even if a building has a designated manager, a qualified roofer should still come in for regular inspections. Roofers have the specialized knowledge and equipment to recognize roof problems that may otherwise go overlooked. A relationship with a commercial roof inspector is one of the best ways to make your commercial roofing partner an extension of your team.

3. Prioritize roof maintenance.

In order to keep a roof in good shape, small repairs and maintenance are required. A commercial roofing partner can identify and perform the maintenance that your roof needs in order to last its expected lifespan. Without maintenance, commercial roofs can slowly break down, which can lead to an eventual catastrophic failure. Fixing small problems early on prevents bigger problems further down the line.

4. Use roof management tools through MAXCare®.

For companies with multiple buildings or that lack a facility management team, Maxwell Roofing offers MAXCare®. MAXCare® is a roof management program that offers a suite of tools for companies to care for their commercial roofs. The program allows customers to schedule regular inspections and maintenance and provides budgeting planning tools. It also gives customers priority for emergency repairs.

If you’re ready to get started, contact Maxwell Roofing & Sheet Metal, Inc. today! Our team is experienced and ready to help.

How We Use Our Values to Build Trust with General Contractors

The relationship between a roofing company and a general contractor is the foundation for any successful commercial roofing project. At Maxwell Roofing & Sheet Metal, Inc., we have been building and maintaining trusting relationships with contractors for nearly 70 years. 

Our success lies within our company’s core values. By following these fundamental principles, generations of Maxwell roofers have built trust with general contractors. Here’s how:

1. Quality

Maxwell Roofing prioritizes quality above all else on roofing projects. Our company gets great prices on the best materials, and our workers are some of the best in the business. Maxwell has built a reputation based on its consistent delivery of high-quality roofs. General contractors know that they can trust Maxwell to do the job right and produce roofs that are built to last. 

2. Teamwork

In any commercial building, it’s critical that each component is constructed to function as part of the whole. This means that teamwork and communication between different crews on the job site is absolutely crucial. Maxwell Roofing self-performs the roofing jobs, and trains its employees to work well not only within their own teams, but also with other contractors. General contractors know that a Maxwell Roofing crew is going to show up to a work site willing to support all others working on the project.

3. Integrity

Untrustworthy companies don’t last for years in the business. Maxwell Roofing has maintained a loyal customer base because we always do what we say—on schedule. General contractors know that they are choosing a roofer they can count on. Even in a world of supply and worker shortages, Maxwell’s team is up-front and realistic about what they can deliver.

4. Professionalism

Maxwell Roofing employees get the highest level of training and education, and their expertise is unparalleled. General contractors know that their high expectations will be met with our crews and that roofers will always exhibit professionalism and show respect on the job site.  

5. Service

We know that roofing is about much more than just construction. Our service department works to make sure that customers’ needs are met and that they have somewhere to turn when something goes wrong. General contractors can count on the Maxwell Roofing team to help deliver an excellent customer experience.

If you’re ready to get started, contact Maxwell Roofing & Sheet Metal, Inc. today! Our team is experienced and ready to help.

3 Ways Our Huntsville Team Prioritizes Service

For nearly 70 years, Maxwell Roofing has based our business on five core values: quality, teamwork, integrity, professionalism, and service. While many businesses create values only to set them aside to collect dust on the proverbial shelf, our team is constantly striving to find new ways to integrate them into our work every day.

3 Ways Our Huntsville Team Prioritizes Service in Every Project

For our team, service means facilitating relationships to understand client needs and provide an exceptional customer experience. We recently reached out to our Huntsville Service Account Manager, Brian Mecomber, to get his take on what it means for his team to prioritize service for our clients in Northern Alabama daily.

Here are a few specific ways Maxwell Roofing’s Huntsville team works to understand the needs of our clients and provide an exceptional experience through extraordinary service:

  • Rapid response time. Our team recognizes the importance of working quickly to install, repair, or conduct maintenance on all our roofing projects. We’re also available 24 hours a day, seven days a week for emergency repairs. In addition to providing priority service through our MAXCare program, our Huntsville team has developed a triage system that allows us to rush to the most serious repairs first.
  • Industry-leading professionalism. The Maxwell Roofing team has more experience and expertise than many others in the commercial roofing industry. Each of our trained roof technicians is a full-time employee, which is something that you don’t often find within the industry.
  • Proactive and open communication about issues and repairs. We don’t want any of our clients to be surprised or confused about any of the roofing issues or repairs that are being done. Our team provides detailed photo reports with our recommended solutions and quotes. We work to ensure you and your tenants know when an issue is fixed. We also work to proactively keep roof warranties intact and address any potential issues before a client’s warranty expires.

Having a local presence in Huntsville has given Maxwell Roofing the ability to build a proven track record of quality service. If you’re looking for a commercial roofing partner in the Northern Alabama area, we invite you to learn more about our services or read how we’ve partnered with businesses like yours.