Client Spotlight: JLL-Mars

Kathleen Maxwell

Providing Trusted and Collaborative Solutions in Facility Management

The Client

JLL (Jones Lang LaSalle) has been a trusted partner to corporations across the globe for more than 250 years. As a professional services firm, the company provides one-of-a-kind advice and solutions for organizations of all sizes. Among its many teams includes JLL-Mars, whose main responsibility is to be the complete service facility provider for Mars, Inc.’s Thompson’s Station, Tennessee, headquarters. JLL-Mars oversees the property’s upkeep from the building envelope to the roof, which can encompass everything from landscaping to janitorial needs. JLL-Mars is responsible for mitigating risk through business continuity. The JLL-Mars team has been serving the Thompson’s Station’s site for the past four years since the campus was built and opened. The JLL-Mars team is comprised of five individuals, led by Facilities Manager, Terry LeTourneau, who makes sure daily operations of the site are ongoing, in compliance, and to the highest quality standards of operation.

“JLL values innovation, so the relationship with Mars, Inc. has been a perfect match,” says LeTourneau. The two companies’ mutuality trickles right down to their contractors and permeates everything they do. “Employees at Mars, Inc. live by the company’s Five Principles—Quality, Responsibility, Mutuality, Efficiency, and Freedom—and our JLL team is united and guided by these principles which inspire us to do our best,” adds LeTourneau.

The Opportunity

JLL-Mars first discovered Maxwell Roofing & Sheet Metal, Inc. as LeTourneau encountered them through a separate JLL account in Murfreesboro, Tennessee. As Maxwell Roofing was the preferred service provider for this JLL property, LeTourneau had the opportunity to learn firsthand about the steady maintenance and quality service of the Maxwell team. LeTourneau contacted Maxwell Roofing, who came on-site to meet with JLL-Mars and evaluate the facility’s needs. “It seems like just yesterday that we sat down with the Maxwell team and discussed our facility needs and the scope of the work. Three years later, Maxwell Roofing still provides us with repair and maintenance, roof audits, roof inspections, and more,” says LeTourneau, who gives high praise for the ways in which the Maxwell team sets a high bar in service standards.

“Maxwell Roofing’s response time is always impressive. Even when it’s raining, we can always count on them to be here, and especially if there’s ever a business impact emergency,” affirms LeTourneau. JLL-Mars also appreciates the Maxwell team’s attentiveness, copious notes, Google images, building labels, and more. LeTourneau explains, “There’s never been a time when Maxwell Roofing has not been on site within 24 hours. They always make us feel like we’re the most important customer, which gives us a peace of mind when potential roofing issues might occur.”

The Solution

As for what makes the relationship with Maxwell Roofing & Sheet Metal, Inc. so good, LeTourneau says, “The first time we met with the Maxwell team, we wanted our relationship to be more than contractually-based. We wanted a vested relationship. That spoke volumes to them. More than just attending to repairs, they also let us know when something else needs replacing or if there are possible warranty issues on the horizon.” JLL-Mars also values that they can always depend on seeing the same Maxwell Roofing service technician who knows their facility inside-out.

When asked how Maxwell Roofing & Sheet Metal, Inc. improves the JLL-Mars facilities, LeTourneu explained, “We had a four-year leak in our dry goods warehouse. When the Maxwell team first arrived, they were shocked to see the number of patches (maybe 35). At the time, the account manager gave us a quote to replace unit to unit, and within two days, they had it completely taken care of, and it hasn’t leaked since.” For other businesses in the market for commercial roofing and repair services, JLL-Mars encourages getting to know Maxwell Roofing & Sheet Metal, Inc. LeTourneau affirms, “You should always choose peace of mind over price. We won’t haggle over peace of mind. Companies have the choice of taking the easy way out versus partnering with a long-term, responsive, accessible, and attentive vendor. Choose the latter. Choose Maxwell Roofing.”


Search Resources

Popular Tags

aerial roof moisture survey Alabama anchored article Anchored Client Spotlight Anchored Employee Spotlight architectural design Brentwood Baptist Church Brian Mecomber Budgeting church roofing client spotlight client testimonial commecial roofing commercial buildings Commercial Properties Commercial Roof Commercial Roof Replacement commercial roofing Commercial Roofing Partner Commercial Roofing Preventative Maintenance commercial roofs comprehensive roof assessments comprehensive roof maintenance Connection Between Insulation & Commercial Roofing Contractor Contractor Warranties Design Do's and Don't of Roof Installations draining system durable materials Eco-Friendly Eco-Friendly Commercial Roofing Options Elevated roof moisture survey employee appreciation employee spotlight energy costs energy efficient tips Ensworth School Fabrication Featured Article Featured Client Spotlight Featured Employee Spotlight forecasting Full-service roofing services Grease Traps Green Roof heat damage Horrell Company Huntsville Huntsville Commercial Roofing Infrared Moisture Infrared Moisture Surveys Inspections Insulation Jerry Wasson John Blue Realty John Maxwell Kalen Canaday Leak Prevention Leaks longevity of a roof maintenance plan Manufacturer Warranties Material Warranties MAXCare Maxwell Roofing Maxwell Roofing & Sheet Metal Maxwell Roofing Client Spotlight Maxwell Roofing employee Metal Roof Nashville Nashville Commercial Roofing Nashville Roofing Nashville Roofing Partner nashville winter National Safety Month Next Generation Net Lease ongoing roof maintenance planning for emergencies Preparing for winter prevent a roofing emergency preventative maintenance proactive maintenance Quality RCP Companies Recycled or Biodegradable Roof Material regular inspections Reputation Risk Management roof assessments roof curbs roof debris removal Roof Drain Debris Removal Roof Installation Roof installation tips roof leak repairs Roof leaks roof life expectancy Roof Maintenance roof management roof preventative maintenance roof replacements roof safety roof weatherproofing Roofing roofing care roofing cleaning Roofing Company roofing maintenance Roofing Products Roofing Specialists Rooftop grease traps Rooftop moisture survey safe construction Safety school roof construction school roofing safety school safety service account manager sheet metal sheet metal fabrication Skyline Replacement Skyline Replacement Tips Solar Panels Summer Heat summer kick-off party Tips for Commercial Roofing Under-roof moisture survey Warranty white reflective roofs White Roof

What Do Our Customers Have to Say?


Read Our Reviews