Client Spotlight: SFM

Kathleen Maxwell

Providing Facility Management and Maintenance Services for Schools, Churches, and Nonprofits

The Client

Since 1998, SFM has been and continues to be the preeminent model of facility management and maintenance for schools, churches, and other nonprofits. To achieve this, the company’s undeterred vision is to excel in the areas of customer service, knowledgeable solutions and advice, effective results and efficient means, and meaningful, Challenging and sustainable careers for its employees. SFM’s unique scalable model is what truly sets them apart from other companies—providing expertise and skill with a true and transparent “cost-plus” basis. Recently celebrating 20 years in the facility management and maintenance business, SFM is comprised of around 115 employees and 40 customers in the Middle Tennessee area, including well-known educational institutions Currey Ingram Academy, Father Ryan High School, Harpeth Hall School, and Montgomery Bell Academy.

The Opportunity

SFM’s relationship with Maxwell Roofing & Sheet Metal, Inc. began as SFM began reexamining vendor contracts for some its customers. Among its list of customers, three are using Maxwell Roofing and are very pleased. For these customers, Maxwell provides maintenance, service, and new roof replacements. SFM’s Business Development Manager, Ryan Brant explains, “SFM comes in as a neutral, third party and examines work to make sure vendors are held accountable. When we go out for bids, Maxwell is certainly in the conversation mix. We go to them often for bids and would certainly recommend them.” While not every customer is the right fit for any vendor, Brant says, “SFM takes a lot of pride in finding the right fit, and want to make sure our customers feel good about working with a vendor. Maxwell is always responsive and gives a fair bid.”

The Solution

As SFM is the conduit between the vendor and customer relationship, they help customers understand what is the best value for their needs, but the customer gets ultimate say in who they work with. Brant explains, “Some of our larger customers have an SFM facility manager on site, where smaller customers might only have one person on site, or a smaller nonprofit might have roaming facility managers who take care of needs.” Brant affirms that Maxwell’s team always knows we’re looking for the best vendors for our customers, and SFM appreciates their responsiveness to that. As SFM works with many schools, churches, and nonprofits, they desire to connect with the mission of each customer, viewing SFM’s role as taking on the time burden of maintenance, ultimately helping each organization achieve its mission. Brant says, “Maxwell Roofing & Sheet Metal, Inc. has proven themselves as being the best fit for the SFM customers they serve, and we are confident that other customers on the search for a commercial roofing partner will also be satisfied with same the level of service and professionalism we’ve experienced.”


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