The 6 Things A General Contractor Must Look For In A Commercial Roofing Contractor

John Maxwell

aerial view of white flat commercial building with parking lot filled with cars surrounding

During any job, general contractors (GCs) have made a commitment to the building owner or developer to complete the work according to specifications, on time and within budget. One of the challenges they may face in delivering on that commitment would be a failure-to-perform issue with one or more of the subcontractors hired to complete specific aspects of the job. If a subcontractor stops work for any reason, the project is threatened and the GC may face serious repercussions. A general contractor, therefore, should work with a proven, reliable commercial roofing contractor who has a history of doing quality work quickly and correctly the first time. Here are six criteria GCs should look for when hiring subcontractors.

1. They Can Perform The Work Correctly

The single most attractive trait any subcontractor can possess is job competence. Unless the GC is a roofing expert, it is essentially impossible to tell if the roofers are performing the work correctly as they go.

How can the GC or the owner supervise the roofing contractor’s work or get assurance that it will be done well? When it comes to roofing projects, a warranty provides some quality assurance, but not necessarily enough to ensure that the contractor is completing the work at an acceptable level of quality. Owners and GCs cannot fully rely on warranties, because they can be difficult to fulfill (for instance, if the roofing contractor goes bankrupt).

Another option is to hire a third-party consultant to monitor progress. The developer, owner, or GC could also ask the manufacturer to perform periodic inspections of the materials. These alternatives, however, are time-consuming and expensive. The best option is to hire a competent, diligent roofing contractor who gets it right the first time.

2. They Have a Proven Record of Past Performance

Past performance is the most accurate indicator of how a contractor will execute a job. The number one assurance for GCs is to hire a contractor with whom they have worked before and can trust to complete the work to the highest quality. When that is not possible, they will rely on referrals from trusted individuals and colleagues, as well as recent testimonials from the contractor’s clients.

By doing a little research, you may also find roofing contractors who’ve won awards or have been recognized within the industry for their work—all great predicators of quality.

3. They Understand How Other Trades Operate

On any job, multiple trades work independent of each other under the direction of a GC. Sometimes, however, their trades overlap. For example, if the job calls for through-wall flashing where the roof meets a wall, the mason may be responsible for providing flashing and the roofer may be responsible for the sheet metal.

The no-man’s land between these adjacent trades is where defects are most likely to go unnoticed.

For a GC, the best way to avoid inter-trade errors is to hire trusted contractors who understand construction beyond their individual expertise. The mason and the roofer are less likely to make a mistake if they each understand how the other trade operates, how their workflow progresses, and their individual and collective responsibilities.

4. They Communicate Proactively

In the industry, contractors are generally perceived to be poor communicators. One of the surest ways a roofer can stand out as an exceptional contractor is to reach out and initiate communication. Most general contractors will have worked with roofing contractors whom they have to chase down to get information. Therefore, a general contractor will look to hire a roofing contractor with strong, proactive, and clear communication skills. If the contractor returns calls promptly, provides information in a timely matter, and proactively communicates about potential issues, status reports, updates, and answers to questions, expectations are better managed and the project is likely to go a lot smoother.

5. They Provide Strong Customer Service

Customer service goes beyond excellent communication. Service-oriented contractors respect the job site and treat the building as if it were their own. They work well with other trades, they don’t leave a mess or debris, they keep the customer informed and they work efficiently and honestly to resolve any issues that arise. General contractors will assess roofing contractor’s customer service skills and hire the contractor who demonstrates genuine care for his or her customers and the willingness to serve them well.

6. They Are Punctual and Available

Through experience and overall construction knowledge, good contractors understand inter-trade workflow, which helps avoid costly scheduling mishaps. A GC does not have delays built into the schedule. When it’s time for the roofer to get to work, the roofer has to be there when the GC sends the notification. The roofing contractor, however, can’t have a crew sitting idly waiting for a GC to call. The only way to mitigate scheduling conflicts and be punctual is to understand job site workflow, which can only come from experience and planning. A professional roofing contractor understands critical path scheduling and can actually help the GC build the project.

General contractors have a ton of moving pieces to manage during any construction project. Their word is on the line should the project go awry – which means they should take hiring subcontractors seriously. Any general contractor worth his or her salt will have these six characteristics top of mind when assessing and hiring a roofing contractor.


Search Resources

Popular Tags

2020 2020 commercial roof Accounts Payable Administrative Office Coordinator aerial roof moisture survey Alabama anchored article Anchored Client Spotlight Anchored Employee Spotlight apprenticeships architectural design asphalt Baker Twins Real Estate Brentwood Baptist Church budget Budgeting building maintenance building owners building temperatures built-up roofing BUR business owners CDC checklist checklist for business owners Chelsey Cole choosing a roof type Chris Vogl church roofing client spotlight client testimonial clogged drainage cold Colliers International commecial roofing commercial buildings commercial contractors commercial investment property Commercial Properties commercial real estate Commercial Roof commercial roof budget commercial roof budgeting commercial roof construction commercial roof inspection commercial roof maintenance commercial roof materials commercial roof problems Commercial Roof Replacement commercial roof value commercial roofing commercial roofing budget commercial roofing construction commercial roofing goals commercial roofing in Nashville Commercial Roofing Partner Commercial Roofing Preventative Maintenance commercial roofing strategy commercial roofing technology commercial roofing terminology commercial roofs common questions competitive benefits comprehensive roof assessments comprehensive roof maintenance condensation Connection Between Insulation & Commercial Roofing construction construction manager construction managers construction misconceptions construction safety Contractor Contractor Warranties contractors Controller cool roof cool roofing cool roofs coronavirus corporate buildings corporate roof cost savings costs courthouse roof COVID-19 customer experience customer service dan maxwell Design designer roofs develop talent Do's and Don't of Roof Installations documentation DOL draining system drains Drone Inspections drying durable materials Eco-Friendly Eco-Friendly Commercial Roofing Options eco-friendly roof Elevated roof moisture survey emergency helpline emergency repair employee appreciation employee spotlight employee training energy costs energy efficiency energy efficient tips energy savings energy-efficient roofing Ensworth School EPDM EPDM roofing estimates estimating estimator Ethylene Propylene Diene Monomer Fabrication facility managers fall checklist fall maintenance fall protection faqs Featured Article Featured Client Spotlight Featured Employee Featured Employee Spotlight federal buildings flashing flat roof forecasting full-service roofing Full-service roofing services general contractor general contractors government agency government buildings Grease Traps Green Roof green roofing gutters heat damage hiring Horrell Company Huntsville Huntsville Commercial Roofing HVAC HVAC systems HVAC units ice ice damage impalement hazards improve performance industrial buildings industrial roofing industrial roofs Infrared Moisture Infrared Moisture Surveys inspection inspection plan Inspections Installation Insulation insurance jackie sprout John Blue Realty John Maxwell Journey Design Group Kalen Canaday Leak Prevention Leaks licensing light-colored roofs long-term maintenance long-term roof management longevity of a roof low-slope commercial roof maintenance maintenance plan Manufacturer Warranties manufacturing Martha Walden Material Warranties Matt Matthews MAXCare Maxwell Monitors Maxwell Roofing Maxwell Roofing & Sheet Metal Maxwell Roofing Client Spotlight Maxwell Roofing employee maxwell roofing experience metal fabrication Metal Roof Metal Roofing Michael Cox moisture retention Nashville Nashville Commercial Roofing nashville roof recovery nashville roof recovery systems Nashville Roofing Nashville Roofing Partner nashville winter National Safety Month new construction Next Generation Net Lease ongoing learning opportunities ongoing roof maintenance open penetrations OSHA OSHA standards planning for emergencies ponding ponding water Preparing for winter prevent a roofing emergency prevent seasonal damage preventative maintenance pricing proactive maintenance project manager prolong roof life property management PVC PVC membranes PVC roofing qualified roof technician Quality Ray Ferguson RCP Companies recovery systems recruitment Recycled or Biodegradable Roof Material regular inspections reliability Reputation Risk Management roof assessments roof budget roof cleaning roof coatings roof construction roof curbs roof damage roof debris removal roof diffusers Roof Drain Debris Removal roof holes roof inspections Roof Installation Roof installation tips roof investment roof leak repairs Roof leaks roof life expectancy Roof Maintenance roof management roof materials roof performance roof preventative maintenance roof repair roof replacement roof replacements roof safety roof weatherproofing Roofers Coffee Shop Roofing roofing budget roofing care roofing cleaning Roofing Company roofing construction questions roofing contractor roofing costs roofing employees roofing goals roofing industry roofing maintenance roofing materials roofing membrane roofing mistakes Roofing Partner roofing problems Roofing Products roofing questions roofing sales Roofing Specialists roofing trends rooftop bar rooftop deck rooftop features Rooftop grease traps Rooftop moisture survey rooftop patio rooftop penetrations rooftop safety routine maintenance safe construction Safety Samples Properties school roof construction school roofing safety school safety seasonal maintenance service account manager service and repair Service Superintendent services sheet metal sheet metal fabrication singly ply roofing systems skylights Skyline Replacement Skyline Replacement Tips sloped commercial roof snow Solar Panels solar roof Spray Polyurethane Foam spring maintenance state buildings Stephen Marbach Summer Heat summer kick-off party summer maintenance sun damage surface hazards temperature control The EDGE estimating software thermal proofing Thermoplastic Polyolefin Tips for Commercial Roofing top talent TPO membranes training types of roofing Under-roof moisture survey values warehouse roof replacement warranties Warranty waterproofing weather damage white reflective roofs White Roof white roofs wind resistance winter maintenance winter weather winterizing roof

What Do Our Customers Have to Say?


Read Our Reviews