Employee Spotlight: Jon Carpenter

Background:

A very proud “cheese head” (in his own words), Jon Carpenter grew up in Milwaukee, Wisconsin before eventually making his way to Music City. As a graduate of Grace Christian University in Grand Rapids, Michigan, Jon holds a Bachelor of Science degree in Digital Media Production. After college, Jon applied his education and natural skill set to the retail technical service industry for nearly five years. Growing up in a family business himself, Jon gained a valuable work ethic in customer service by answering phones, confirming appointments, and maintaining the buildings and property of several offices for his father’s chiropractic practice in Milwaukee. In early 2017, as life circumstances found him freshly planted in Nashville, Jon took on the newly-developed full-time role as Formwell Account Manager, working directly with customers outside Maxwell Roofing to service sheet metal sales.

Current Role:

In his current role as Formwell Account Manager, an average day for Jon can involve receiving pricing requests, orders or inquiries from customers, organizing and creating customer drawings, creating materials lists, and more. Jon is also responsible for obtaining current pricing on materials and finding the best prices to pass on to Formwell’s customers, while creating estimates for products and responding to any of the customers’ changes in design or last minute requests. Jon explains, “Formwell is a smaller part of Maxwell Roofing, which allows us to be able to react to changes on a jobsite during the week and sometimes even the day of.”

As for Formwell’s team dynamic, Jon says, “Our Formwell team is small and highly-skilled in the many areas that sheet metal fabrication requires. We are dedicated to precision and ready to knock out any job, large or small. Our shop foreman, Carl Rand, is detail-oriented and works well with our superintendents and our fabricators to make sure the drawings are correct and the final product is up to spec. When other folks don’t know how to build something, our team can usually figure it out.”

Jon and the Formwell team work closely with other trades, including masons, green roofers, landscapers, roofing contractors, and building maintenance companies. “We also have a few customers unique to Music City, such as light and staging companies, tour coach leasing companies, and even custom guitar builders,” adds Jon. As for what makes his department special, Jon says, “Being focused solely on metal is pretty unique. Specializing in sheet metal fabrication allows the superintendents in our roofing department and our customers to focus on other things. They can put their trust in us and be confident our metal is ready to install.”

Why Maxwell Roofing & Sheet Metal, Inc. Stands Out:

As a Maxwell Roofing employee, Jon appreciates that team members make sure that all work is done right. He explains, “Planning out a job is half the battle, as well as making sure the moving parts can navigate problems as they arise. Maxwell employees know that good work is worth the time it takes.” Jon also takes pride in Maxwell’s craftsmanship. “When I see a stack of parts in the workshop and they are all uniform and made just right, it’s great to know that we made those parts. I like seeing our products fitting our customer needs and helping them solve a problem,” affirms Jon.

Formwell has been behind some of the biggest projects in Nashville (i.e. the flashing behind all the stone installed at the new Tennessee State Museum and the edge metal around the green roof on the Music City Center), though it often gets covered up and put out of sight. Jon loves that those customers come back to Maxwell Roofing again and again, as they keep making quality products.

Personal:

Outside of his Formwell duties, Jon enjoys cycling, XC skiing, camping, and woodworking. Jon lives on a farm just outside of Nashville with his wife Rachel and their Great Pyrenees Branch, who’s supposed to be a guard dog but loves meeting new people a little too much to fulfill those duties. As for Jon’s personal goals or dreams, he puts having a thriving family and business at the top. Among Jon’s favorite places includes Lake Superior in every season. He explains, “Lake Superior is always crisp and cool. The distinct and varying shorelines running between Minnesota, Wisconsin, and Michigan were a constant for me growing up. Almost anywhere along its banks will make you stop and watch it for a while.

Client Spotlight: SFM

Providing Facility Management and Maintenance Services for Schools, Churches, and Nonprofits

The Client

Since 1998, SFM has been and continues to be the preeminent model of facility management and maintenance for schools, churches, and other nonprofits. To achieve this, the company’s undeterred vision is to excel in the areas of customer service, knowledgeable solutions and advice, effective results and efficient means, and meaningful, Challenging and sustainable careers for its employees. SFM’s unique scalable model is what truly sets them apart from other companies—providing expertise and skill with a true and transparent “cost-plus” basis. Recently celebrating 20 years in the facility management and maintenance business, SFM is comprised of around 115 employees and 40 customers in the Middle Tennessee area, including well-known educational institutions Currey Ingram Academy, Father Ryan High School, Harpeth Hall School, and Montgomery Bell Academy.

The Opportunity

SFM’s relationship with Maxwell Roofing & Sheet Metal, Inc. began as SFM began reexamining vendor contracts for some its customers. Among its list of customers, three are using Maxwell Roofing and are very pleased. For these customers, Maxwell provides maintenance, service, and new roof replacements. SFM’s Business Development Manager, Ryan Brant explains, “SFM comes in as a neutral, third party and examines work to make sure vendors are held accountable. When we go out for bids, Maxwell is certainly in the conversation mix. We go to them often for bids and would certainly recommend them.” While not every customer is the right fit for any vendor, Brant says, “SFM takes a lot of pride in finding the right fit, and want to make sure our customers feel good about working with a vendor. Maxwell is always responsive and gives a fair bid.”

The Solution

As SFM is the conduit between the vendor and customer relationship, they help customers understand what is the best value for their needs, but the customer gets ultimate say in who they work with. Brant explains, “Some of our larger customers have an SFM facility manager on site, where smaller customers might only have one person on site, or a smaller nonprofit might have roaming facility managers who take care of needs.” Brant affirms that Maxwell’s team always knows we’re looking for the best vendors for our customers, and SFM appreciates their responsiveness to that. As SFM works with many schools, churches, and nonprofits, they desire to connect with the mission of each customer, viewing SFM’s role as taking on the time burden of maintenance, ultimately helping each organization achieve its mission. Brant says, “Maxwell Roofing & Sheet Metal, Inc. has proven themselves as being the best fit for the SFM customers they serve, and we are confident that other customers on the search for a commercial roofing partner will also be satisfied with same the level of service and professionalism we’ve experienced.”

How Severe Weather Can Affect Commercial Roofing

Severe weather puts things in perspective. It can make us stay home from work, check on loved ones we haven’t talked to in months, or hide out in a basement for hours on end. Mother Nature is indifferent to our plans, our jobs, and especially our roofs.

Whether you’ve recently experienced a severe storm or you’re about to, here’s what you need to know about how severe weather affects commercial roofs.

Material Matters

Not all commercial roofs are constructed the same way. There are multiple types of commercial roof builds, and each respond to severe weather differently. Here are a few of the most common commercial roof build types and how they respond to severe weather.

1. Built-Up RoofingBuilt-Up Roofing systems, also referred to as BUR, generally are composed of alternating layers of bitumen and reinforcing fabrics that create a finished membrane. There are two types of layers for BUR roofs. The first is either gravel or some other type of granule, which endures hail well, but is vulnerable to wind, which can blow off this top layer, leaving lower layers open to damage from water or hail. The second is a smooth finish, such as asphalt. Smooth finishes on a built-up roof, while less susceptible to wind damage, are more vulnerable to hail.

2. Ethylene Propylene Diene Monomer (EPDM) Roofing—EPDM roofing is rubber roofing. This type of roof generally fairs well in severe weather. However, like all roofs, if there is not a sufficient slope and water starts to pond in specific areas, then there is a risk of damage due to the weight of the water and the fact that, after repeated instances, it may eventually eat through the surface of the roof and cause a leak.

3. Metal Roofing—Metal roofing generally holds up well during storms, sustaining mainly superficial damage. One thing to be aware of, though, is the roof’s finish. The finish can be “chipped or cracked by the hail, which can then lead to the development of rust.”

4. Thermoplastic Roofing—Because thermoplastic roofing is made to flex, it is generally resilient in the face of hail. However, severe hail could damage the layers beneath the surface without showing any visible damage. An important thing to note is that thermoplastic roofing is a comparatively new technology. Working with a professional roofer can help you properly evaluate how this type of material holds up to severe weather in your area.

Severe Weather Risks with All Commercial Roofs—Regardless of Construction Material

Regardless of their construction material, all commercial roofs are susceptible to damage from wind uplift and water. Wind uplift is when “strong air gets underneath the roof materials and pulls them up.” When this happens, “rain can get underneath and begin to rot out the materials.” Water damage can either be acute or occur over time. If wind uplift severely damages the integrity of the roof, water can enter within a short time frame. But if wind uplift does not occur, there is still a risk of ponding water on roofs without sufficient slope.

While ponding water may not cause an immediate problem, over time, it can wear down the surface of a roof and form a leak. No matter what type of roof you have, if you’ve recently experienced severe weather, you’ll want to check for damage. This is best done by a roofing professional, as some damage may not be immediately noticeable—or may be so subtle that it can only be detected by an experienced professional.

Contact Maxwell Roofing today to learn how our emergency repair services can get your roof back to 100%.

Choosing a Commercial Roofing Partner in Nashville

Choosing a commercial roofer can be complex. There are multiple things you must account for—reputation, experience, and more. When you’re choosing a commercial roofing partner in Nashville, here are four things we think you should consider:

1. How much experience does the company have? How long has the company been around? Odds are, if a company has been around for a long time, there’s a good reason for it. Beyond that, you’ll feel much more comfortable placing responsibility for one of your most important (and expensive) assets in the hands of a company that’s been proving its expertise for years—not one that is still making a name for itself.

2. Does the company have a Better Business Bureau (BBB) listing? According to its website, the Better Business Bureau “helps consumers identify trustworthy businesses.” So, the first thing you’ll want to check is whether the company you’re considering is listed on the BBB at all. If it is, see what its rating is. Use your discretion here, but obviously, companies with higher grades are more likely to be trustworthy and reputable than those with lower grades.

3. Review the company’s previous work. What types of jobs has the company done before? Does the company have case studies or testimonials on its website? Ideally, a company will have pictures and descriptions of previously completed jobs, as well as testimonials from those customers describing how the company helped and why its services were important. A company with no evidence of past work or testimonials from previous customers may not be worth the risk.

4. Is the company a member of the Tennessee Association of Roofing Contractors? The Association’s mission is “to have a positive reflection in the roofing industry by representing exceptional professional licensed roofing contractors who are committed to performing superior work standards.”

To become a member of the Association, members must…

  • Be licensed
  • Be insured
  • Have a drug-free workforce
  • Have a safety program in place
  • Have an office location in the state of Tennessee

So, instead of compiling pages of research, you can simply check the association’s list of members to verify that the company you’re considering operates under sound business practices.

Sure, choosing a commercial roofing partner in Nashville can be a complex process, but our hope is that these tips will simplify the search and make it easier for you to find the roofing partner you can trust.

If you’re interested in working with Maxwell Roofing & Sheet Metal, Inc. (which has been around for 60 years, holds an A+ rating on the BBB website, maintains a portfolio of previous work, and is a member of the Tennessee Association of Roofing Contractors), just click here to get in contact with us.